At GoBank we work tirelessly to bring a station to a convenience distance from you. However, there are times where you will go to areas where no GoBank stations have been installed yet. If this is the case, you have up to 30 days to return the battery and all late fees will be refunded to you. To check our late fees please refer to our pricing schedule.
If you lost your GoBank please notify us immediately through the Support section of the app or by sending an email to support@gobankpower.com
Loss of GoBanks may incur a charge. Please refer to our pricing schedule for more information.
We calculate the price of the batteries upon return. The price will change depending on how long you took the battery for.
You can check the order details by going to the ‘Your History’ menu in the app and clicking on the relevant transaction.
If you have any questions you can contact us through the Support section of the app or sending an email to support@gobankpower.com.
A GoBank is a portable powerbank that charges your smartphone on the go, anytime, anywhere. Just rent and return a GoBank in just 10 seconds at any GoBank Station using the app. It’s the fastest and most convenient solution for people on the go who run out of power. And yes, we’re iPhone, android and micro USB-C compatible.
Yes! Push the power switch on the upper left side to turn on the GoBank. The GoBank is fully charged when all 4 lights are glowing. Once turned on, you’re ready to go.
If your GoBank is broken but it can be safely returned to the machine, please do so and contact our support team by going to the Support menu in the app or sending an email to support@gobankpower.com.
If the battery cannot be returned to the machine, please contact our support team through the Support menu in the app or sending an email to support@gobankpower.com and we will organise for a reply paid post so you can send the battery to us.
GoBanks will turn off if they are not in use to make sure the battery will have charge when you need it. Plugging it to your phone will not turn them on. You will need to press the button on the side of the battery.
If after doing this, the battery still doesn’t charge your phone, it might be flat. Please return it to your nearest GoBank station and request another one. Our machines will not give you a battery with a low charge.
If you have any issues, please contact our support team through the Support section in the app or send an email to support@gobankpower.com
We don’t take sides! That’s why we made sure that all GoBanks have a USB-C, Micro USB & Apple Lightening cable, so you can charge your smartphone or any other mobile device on the go. One quick note: Only smartphones can be fully charged 100%.
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